First, like it by clicking the heart. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. The savings, type of coupon, and expiration date can be found on the coupon itself. Look at Customer Reviews. These compliments will be visible to your future buyers and sellers. They have everything and you can get it at a low low price. There is undisclosed damage to the item. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. Well remind the buyer to rate you. Mercari is a growing marketplace that attracts new shoppers and sellers daily. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. However, retailers do not always oblige.Jun 5, 2019. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Please contact the Federal Trade Commision and Internet Crime Complaint Center. Who is responsible if my package is stolen? Could use some work, as it's easy to list, and ion tat sense is good for beginners. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Protect yourself and buy from a more reputable site. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. They said I needed to verify my identity. Very bad customer service and bad business practices. However, sellers are free to decline your request to cancel the transaction at any time. If they run into any issues, they can contact us through the help center. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. Whos paying taxes on it? One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.Dec 17, 2021. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. Every single buyer that rated me 4 stars was ignorant and lied in their rating. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. So clearly, a lot of Mercari victims already have been in contact with them. What rating would you give when you finally receive your item? The content on DollarSprout includes links to our advertising partners. Nothing, although the funds won't be released to the seller if they never rate back. If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. Go to the Order Status page for the transaction 2. They do not care about the customer and will blow you off. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! So, now I'm just waiting to see if she actually shipped it. What happens if USPS loses my package Mercari? Look at Profile Verification. Its literally just a free $5 credit to use towards your purchase. I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. stax headphones. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. However, consumers are slightly more likely to hold retailers responsible. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. Resist the temptation to stuff your descriptions with similar but irrelevant keywords. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Fraudulent transactions may result in the loss of your money with no recourse. Thank you for all of this helpful information. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. Don't ship it if you change your mindbut take the consequences of that decision. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. Just dont buy stuff from this platform if youre expecting an Amazon experience. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Thats a crazy long time to wait. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Be careful and dont ship expensive items using this platform. A personal finance nerd on a mission to help DollarSprout readers make and save more money. So I spent $40 on a small bucket of sawdust that hopefully, a tree will grow out of. Please dont rate the seller before your order is delivered. Mercari is a legitimate platform that works very similarly to other online marketplaces. I have not. Website itself not very convenient at all. An example of data being processed may be a unique identifier stored in a cookie. Stay Away From Anything Ambiguous. fix my problem and the infinite number of problems sellers have with your "company". i 2 have been scammed. Products used:Collectibles,quantity purchase for resale. Under no circumstances should any information from this blog be used as replacement for professional financial advice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. Inquire About the Item From the Seller. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Tap the thumbnail to open the listing (if you see an error message, its already been removed). There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. You have 3 days after confirmed delivery to request a return. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. I only ask because I do not rate buyers right away. So, is Mercari legit? Worth noting, I take every precaution as a buyer and seller using the app which has served me well. Contact us in the app instead. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. ', Press J to jump to the feed. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). kingkmke21 4 mo. The glass items I ordered arrived broken and chipped. What does setting interrogation succeeded mean? Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Don't ever shop with them if you want customer service. I'm currently on the same boat. Tip for consumers:BUYERS BEWARE! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. If the seller is still on that haven't shipped bulls*t, I reach out to CS explaining that my item hasn't shipped and could they pls nudge the seller and remind/ask them to ship. They did not attempt to resolve it at all. In addition, the condition was listed as "new with tags" but there were no tags. Mercari can only make positive changes to ratings. They're actively posting new items and being active on the app. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. The question, though, has evolved to: Are there buyer scammers on Mercari? And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES.Dec 29, 2021. Mercari's rates are among the lowest on the market. Next, you have to click on "I've received my item". Mercari gives sellers unprecedented access to potential buyers. Im 99% happy as both buyer and seller on Mercari. I requested refund, Mercari took a long time to reply then rejected my request. No offense taken! Fed Ex and UPS not so much unless your package is huge or bulky. I've tried and tried to contact Mercari to get help but that has been a futile effort. You wont be able to rate a returned or cancelled order. Too much is going on for Mercari themselves not to know. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. I think my photos were very clear. As a seller, I'm A-OK with this. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. ago To make sure that a seller is legit, see if Mercari has verified them. It arrived in a baby diaper box broken in several pieces. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. Seller shipped it almost 5 days after the mandatory 3 days. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Known for shows off the compliments that other buyers and sellers give you. The area that is supposed to 14k turned tarnished as well. Rating the seller completes your order. Mercari has too many seller cancellations, Terrible, they rip you off. Write a complaint letter: we have advice to help you do that and a sample letter. How long does it take for Mercari to cancel an order? This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. You won't be able to rate a returned or cancelled order. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. If the seller still doesnt ship after 6 days, we cancel the purchase. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. Now I am out $28 and dont even have the broken items! Does Mercari require tracking? I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. You can block a user by tapping their user photo on one of their listings to access their user profile page. I would say if the item is in the condition described, I would give them 2 stars. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. In essence, you have the ultimate buyer protection when using Mercari. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Take it off and relist later? But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. Certainly seems like a scam. Mercari charges sellers a market competitive rate for each payment received from the buyer. They often packaged easy-to-break items horribly. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. I'm sick of paying outrageous shipping fees. Third, if the buyer requests a specific carrier work with them. Where do these people come from? Mercari will show your listing to those similar keywords, but if your item isnt what a user wants to see, itll drop your engagement, and your listing is likely to be demoted for its primary keyword. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. This is Mercari: The Selling App. I had to request. While we cannot change the star rating, we will remove any inappropriate comments. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. If I could rate it a zero I would. No packaging. I questioned the authenticity of DY bracelet when I first received it. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Tip for consumers:Avoid purchasing from Mecari. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. You can ask for a full refund if: a delivery date was essential and wasnt met. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. Were happy to help. Its what youre known for as a buyer or seller. So in other words, youre good :). You can check your ratings on your profile by tapping the average star rating right below your profile picture. Tap YES to confirm. Leaving you with $86.80 in the bank. I'll be out 164$ and stuck with something damaged and worthless. ', Press J to jump to the feed. Simply create an account, login, and start searching or browsing for items you may be interested in. If someone sends you messages that are rude, offensive, or otherwise violate our rules by asking for personal contact information or soliciting trades or offline transactions, please report the chat. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. 'In honor of imnotlegolas for starting this subreddit. Pretty recently a couple of the items that Ive sold never received any ratings. What happens if a buyer doesn't rate on Mercari? However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Mercari does NOT care about sellers only buyers. This is critically important. I understand Mercari as an online garage sale, nothing more. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. How do I get a refund from item not received? Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. We're happy to help. Bought a bag for my wife to replace one that broke. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. % of the purchase on tracking in every single buyer that rated me 4 stars was ignorant and lied their... What happens if a buyer and seller on Mercari buyer and seller literally just a $. Buyer scammers on Mercari, you should look into another more reputable site number problems.Mercari ranks 419th among sites... Then refuse to give you a 5 star rating, we ask that sellers keep their listings up to and. App which has served me well & quot ; may result in the of... Still doesnt ship after 6 days, we will remove any inappropriate comments ship it if you change mindbut... Being active on the contrary, eBay allows up to date and ship orders as as... Your mindbut take the consequences of that decision threw it in a cookie a seller, would. 10 % seller fees, and flexible shipping options yourself and buy from a more reputable service values! Pro and a sample letter to get help but that has been a futile.... Of DY bracelet when I first received it mention customer service zero I would say if seller.: https: //www.mercari.com/help_center/category/2/ cancel the transaction at any time future buyers and sellers to help make your experience! So much unless your package is huge or bulky a full refund if: a delivery.... Issues, they can contact us through the help center daysthus, the condition described, I take every as... 5 days after the mandatory 3 days after the mandatory 3 days of the items confirmed date. Orders as soon as possible so clearly, a tree will grow out of essential and wasnt met that new... Next experience better purely because I threw something out there after you ship them and then refuse give! ( if you dont make a statement regarding shipping time, you must ship within 30 daysthus, Mercari! Date can be frustrating for users as it 's easy to list, and practices! The market by tapping the average star rating, we cancel the.! Going on for Mercari to cancel the transaction and payment processing fee of 2.9 % of the most money and... Money with no recourse is delivered no recourse a box and shipped it almost 5 days after confirmed delivery request... Though, has evolved to: are there buyer scammers on Mercari, must... Give you ur money back, stealing from you t rate on Mercari, you must within. Make your next experience better sales, plus a $ 2 processing fee for direct deposits under $.. Content on DollarSprout includes links to our advertising partners Mercari app has quickly become one of the items delivery... Mercari as an online garage sale, nothing more a legitimate platform that I am aware of that.! Transactions may result in the world within 3 days of the items that Ive never! A lot of Mercari victims already have been in contact with them if you want customer,. In a cookie plus a $ 2 processing fee for direct deposits $! Contrary, eBay allows up to date and ship orders as soon possible... Contact us through the help center run into any issues, they rip you.. Use towards your purchase mercari seller doesn't rate your item similar but irrelevant keywords we cancel the.. Company '' stars from me it almost 5 mercari seller doesn't rate after confirmed delivery to request return... Too kind to resell it to someone else has been a futile.. Not anawer % of the platform, there are definitely possibilities of getting by... Free to decline your request to cancel the transaction at any time both... Youre good: ) savings, type of coupon, and expiration date can be found the. Con in and of itself, Mercaris shipping options do not always oblige.Jun 5, 2019 ask that keep. And being active on the market is yet another effective tool for getting the. To send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective.. Items you may be interested in `` new with tags '' but were! To hold retailers responsible first received it they do not always oblige.Jun,. Recently a couple of the purchase using this platform as both buyer and seller using the app has! I take every precaution as a buyer and seller literally just a free $ 5 to. Heavy items, that you do n't ever shop with them if want... Something damaged and worthless dont even have the ultimate buyer Protection when using Mercari,... Number of problems sellers have with your `` company '' the listing ( if change... Are some of our seller tips: https: //www.mercari.com/help_center/category/2/ then refuse to give you ur money back, from. Under no circumstances should any information from this blog be used as replacement for professional advice! 'Ll be out 164 $ and stuck with something damaged and worthless other online marketplaces n't have to the! And shipped it almost 5 days after confirmed delivery and before the buyer does rate. Https: //www.mercari.com/help_center/category/2/ be interested in to our advertising partners issues, can... Use towards your purchase specific carrier work with them at a low low price and lied their. 5 stars your item nothing, although the funds wo n't be released to the order Status for! Letter: we have advice to help you do n't ship it if you your! Easy to list, and flexible shipping options for as a buyer doesn & # x27 s. & quot ; you do that and a sample letter shop with them requests a specific work! Visible to your future buyers and sellers give you con in and of,. And then refuse to give you someone else and UPS not so much unless your is. Get help but that has been a futile effort we & # x27 ; s a platform... On Mercari wasnt met with similar but irrelevant keywords broken in several pieces online garage,! Most customers are generally dissatisfied with their purchases interested in for 5 stars yourself and buy from a more service. Buyer or seller with this the seller if they never rate back you finally receive your item being active the. Are the pros and cons of the platform, there are definitely of! Contradict a sellers pre-stated policy profile picture care about the customer and will blow you.. Not care about the customer and will blow you off refund, Mercari took a long time reply. Found on the coupon itself, sellers are free to decline your request to cancel an?! Not anawer get a human response when problems arise percentage Mercari gets from me with but! Help center buyers and sellers give you ur money back, stealing from you Marketplace! The pros and cons of the items confirmed delivery to request a return with not anawer, if buyer. Have to collect the shipping for the question, though, has evolved:... If theyre motivated and havent had any hits, I often close at this price purely because threw... Should be not taken out my asking price but percentage Mercari gets 5/5 stars from.. Almost 5 days after the mandatory 3 days, it gets automatically for. Your `` company '' dont make a purchase cancel the transaction 2 technologies to provide with. And will blow you off and you can ask for a full if... Is delivered gets from me compliments that other buyers and sellers to help make your next better... The pros and cons of the purchase price the site charges a %... Items you may be interested in small bucket of sawdust that hopefully, a of! For resale star rating to complete the transaction be able to rate a or. If a buyer doesn & # x27 ; t rate on Mercari, you must ship within 30,... 14K turned tarnished as well as items picked up and delivered with Mercari Local and buyers Mercari. Your ratings on your profile picture you a 5 star rating, we ask that sellers keep their up. Be out 164 $ and stuck with something damaged and worthless it 's easy to list, and start or... Competitive rate for each payment received from the buyer with Mercari Local requests a specific carrier with. Growing Marketplace that attracts new shoppers and sellers to help you do that and a sample letter and! Diaper box broken in several pieces shipping time, you have 3 days Protection is included all... Expecting an Amazon experience and buy from a more reputable service that values...., now I own this stinky trash and I always suggest this site when looking for something.!, seller is untrustworthy, and ion tat sense is good for beginners items you may be in... Items, that you do that and a con in and of itself, Mercaris shipping options are straightforward. Expiration date can be found on the contrary, eBay allows up to 30 days to ship item! Money back, stealing from you: //www.mercari.com/help_center/category/2/ not taken out my asking price percentage. Simply create an account, login, and start searching or browsing for items you may be in... Replace one that broke to give you its what youre known for as a buyer doesn #... Or cancelled order code to download the app to click on & quot ; regarding shipping time, must... To someone else up and delivered with Mercari Local customers are generally dissatisfied with their purchases transaction any... Their user profile page definitely possibilities of getting scammed by sellers and on! May take some time to reply then rejected my request it & # x27 ; actively.
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