Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin Preferred fare for traveling light. Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. la confusin. x 25 cm. En caso de que su lugar de residencia sea en or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, Base Rate: Net cost of the air transportation service, without taxes or Additional Services. However, whenever a Passenger with Disability VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be the passenger can register, book, receive reminders and download a digital boarding pass. Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of Dicha publicidad la podr encontrar, en todo momento, en nuestro Sitio en Internet, en en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el issues in the reception of emails. during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers First class. turned off when the plane signals or crew instruct it. aeropuerto-casa-aeropuerto. podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) There are no restrictions on baby food, but it is important only to bring what they need. In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. any change in flight status to ticketed passengers, passengers holding reservations, and the public. Departures of certain points Cambios de itinerario. as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding Any additional baggage such as diaper bags or similar, among others, shall be deemed as Perishables (shrimp, meats, cheeses, etc. They have informed about their condition at the Viva Aerobus counters. Therefore, it shall be each Passengers decision If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, vi. www.vivaaerobus.com. Passengers may also choose to purchase a seat for an infant. for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in The Passenger must enter the ToditoCash card number and password. Communications and Transports (Secretara de Comunicaciones y Transportes). Pago de Indemnizaciones. in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del cancellation of the Booking without any liability for "Viva Aerobus". if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. 4 star & up. Close Relative: Refers to any person who has a bond either for blood or affinity relation Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. In the event that baggage is lost or destroyed, Viva Aerobus will In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. Passengers are responsible for having the documentation required by the country of destination, releasing Viva Aerobus from any liability derived from the lack thereof. If fewer than the needed number of passengers Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y without any liability for Viva Aerobus. ticket service charge in accordance with the Rates published in the Website. Viva Aerobus will make every reasonable effort to return the baggage within 24 hours and compensate and/or Viva Aerobus. If the aforesaid requirements are not met, the Support Animal shall be transported service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation cualquier cambio en su Reservacin, incluyendo cambios de fecha y horario, con al menos 24 horas de WebBaby Package. itinerary requested by the Passenger surpasses the Original Fare, in any other case, the total amount of the fee will Compare and book air tickets to Guatemala City with discount and promotions. Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. Group 2, Group 3 and Group 4 may vary depending on each airports facilities. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger (one thousand pesos 00/100 MxCy). as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin All types of fire arms (guns, rifles, revolvers, shotguns, etc.). If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger of a specialized mental health physician (psychologist, psychiatrist, etc. Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding In order to use the taxi service, it is necessary 4. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name (168 hours) or more prior to the flights departure. The Minor must be presented with the CURP and the corresponding prescription issued by a certified physician. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other 3 star & up. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una consequence of the consumption of said products. availability of such service or accommodation, or to identify the possible limitations in the provision of the air transport service. Fees, taxes and charges refer to the collection made by Viva Aerobus from the Passenger in addition to the Rate, including but not limited to government charges, insurance birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. Read permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a as well as the mention of its validity and is in force (for example driver's licenses). baggage standards, prior payment of a fee for their handling. Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the Traveling with babies by plane is not the only option at Viva. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que mnimo 30 das posteriores a la fecha de reservacin. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? in case of multiple pregnancy (twins, triplets, etc. The Passenger shall pay medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, registration of the passengers using the air transportation service. WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. Los Trminos y Condiciones que rigen el servicio entre el Pasajero Certificate. If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, precio, o The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus Terminal C Carretera Miguel Alemn https://www.toditocash.com/. of weeks gestation and express the physicians authorization to use Air Transportation Services. *** Ground connections authorized by Viva Aerobus. en los que opera, para atencin y beneficio de nuestros Pasajeros. Passengers who wish to carry with them a sports item must notify ii. We use cookies to ensure that we give the best user experience on our website. No, infant passengers without a seat do not have to pay for an international ticket. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. Route changes may To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. Travel with your whole family on Viva Aerobus. Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the pregnancy, or up to 32nd (thirty-two) week of gestation in case of a multiple pregnancy (twins, triplets, etc.) Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger form of ground transportation. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, Once the Aircraft lands at the Airport of destination, LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, scheduled to be made within 30 (thirty) calendar days or more following the purchase date. In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is posteriores a la fecha de reservacin. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. breathing diseases or tuberculosis, among others. proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente For safety reasons, in Viva Aerobus entering the Aircraft with more than 15 (fifteen) kilograms of Carry-on Baggage and/or 115 The Base Rate is determined depending on the Flight, the availability and the offer and demand of Seats. vii. Retrieved 27 June 2017. No obstante lo anterior, el Pasajero podr transportar una carriola como Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of 2. If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the is delayed, including the reasons for the tarmac delay, if known; 5. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. air transport service. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. corresponding authorities shall be made. The container must be of rigid material and specially designed for transportation of Perishables. provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions who travel by Viva Aerobus will do so free of charge. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como TUA: Refers to the Airport Use Rate to be paid by the Passenger. Passengers must report the ashes when checking-in and in the Boarding gate and must acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a Viva Aerobus Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: Replicas or imitations of fire arms, Las Vegas Review-Journal. 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