You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding. At midnight during the crossing, she was notified that her doberman rottweiler cross Ester, 2, had gone missing. However if you are not a passenger on the ship, you will need to book through our Freight department. For the safety and wellbeing of the passenger and to avoid any delay at check-in the completed Medical Alert form must be submitted at least 48 hours prior to the scheduled departure time.A medical alert form is only valid for the approved travel date. You can add a kennel at the time of your booking. We care about the protection of your data. Refunds will be credited back to the payee in the same or similar form to their original payment. Save. A Spirit of Tasmania spokesman has confirmed the incident has happened and that they are working with the owner to resolve it. Please fill in the remaining details below. Note: please bring your own extension leads. Oops, looks like you haven't told us if you're travelling one way or return. A 'caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. She said a supervisor agreed to review CCTV footage of the ship's hold, but that surveillance of the area where animals are kept was "limited". To book, select Motor vehicle type Car, Trailer or Caravan, then select 'towing a caravan or trailer'. The voyage times are comparable to the previous crossing with the new route taking between 9.5 and 11.5 hours. You can pay the remaining balance of your booking using a credit card, POLi (internet banking facility) or with a valid Spirit of Tasmania gift voucher. 'Motorhome' means a road vehicle designed and constructed primarily to provide sleeping accommodation for the number of occupants that the vehicle is designed to carry. Please try again later. "This demonstrates ZERO care on the part of the TT-Line. If you require a cot, we recommend that you book an Inside Cabin rather than a Porthole Cabin, as the cots are better fitted to the size of an Inside Cabin. For information on public transport services in Tasmania, visit Tourism On Board during your sailing. For safety reasons, passengers are not allowed on the vehicle deck during the voyage. Bookings and amendments handled by our Customer Contact Centre and terminal services team incur a $10 booking fee and $50 amendment fee. No. In a post on their Facebook page, the Spirit urged anyone with information to get in touch. Over the years our service has grown from strength to strength to the point where we have outgrown our home port at Station Pier, Port Melbourne. Card payment fees apply to card payment transactions made online and via the Customer Contact Centre. Yes. All cabins on Spirit of Tasmania have linen provided including sheets, doonas, pillows and towels. A distraught dog owner, who was moving from Tasmania to Queensland, is desperately searching for her 'best friend . Calm seas. "She is my best friend and I just want her back. FOUND - DOG- HADSPEN (MEANDER VALLEY REGION) 10/9/2021 We've found this beautiful boy running up towards the highway in Hadspen. Your travel insurance purchase was not successfully processed. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. If the names of the passengers differ in each direction, please make two bookings. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. Pet owner's desperate search after dog goes missing during Spirit of Tasmania voyage. Please fill in your date of birth in the format dd/mm/yyyy. Can I take my dog or other pet on board the ship? We were thankful the passage over was relatively calm and after some sleep, we left the boat in the morning quite effortlessly. Vehicle sizes are subject to confirmation on check in and if the wrong details have been provided you may be charged an extra fee. A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. For more information about travel restrictions to enter Tasmania, visit, {{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}}, {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, {{passengerLine.currentQuantity}} x {{passengerLine.displayName}}, ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}}, {{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}}, ({{getPassengerNet(passengerLine) | money}}), {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}}, {{getVehiclePrice($index) === 0 ? You will be issued with a receipt, which must be handed in on arrival when collecting the gas bottle. For more information on amendment and cancellation fees, click here. For security reasons there is no access to vehicles during the voyage. Amendments are subject to availability. All job vacancies are advertised at www.spiritoftasmania.com.au/jobs. You can read further information about Pensioner Eligibility here. See more details regarding the Bass Strait Passenger Vehicle Equalisation Scheme. Who is NOT entitled to book a pensioner fare? Yes, travel insurance is highly recommend when purchasing a fare that has non-refundable cancellation fee. Here's what that might mean for you, Former fighter pilots training Chinese forces 'nipped in the bud', 'Momentous occasion': Spears taken by Captain Cook in 1770 to be returned home, Station master arrested after fatal Greek train crash where temperatures reached 1,300 degrees in burning carriages, Daily letter deliveries in the firing line as part of new Australia Post review, 'Devastated' dog owner pushing for change after claims pet died on Spirit of Tasmania, Travel and Tourism (Lifestyle and Leisure), Defiant Wilkinson lays out defamation defence, Ray has changed banks four times in less than a year and not by choice. Passengers can also access the external decks and lounge areas throughout the voyage. Weve compiled a list of commonly asked questions covering just about everything under the sun to ensure youre well prepared for your journey. Please ensure the total length is measured correctly to ensure you are charged the correct price. Your policy number is {{getInsurancePolicyNumber()}}. Do I have to stay isolated in my cabin for the whole journey? Meg Powell has been a journalist for the Advocate Newspaper in North-West Tasmania since 2019. Our experienced wharf crew will also secure the bikes. But he only took a kwells when he got on the boat, where as the rest of us had taken one at home. The new terminal will also accommodate the larger Spirit of Tasmania vessels that are due for completion in the first quarter of 2024 and the last quarter of 2024. Alexander said she had put Ester in a kennel and double checked it was securely closed. Students who are listed on their parent's Pensioner Concession Card are not eligible for the pensioner fare as they do not have their own CRN number. All loose gas bottles including butane cylinder canisters, (subject to quantities deemed as personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-. If you go to Manage my booking and enter your booking details, you can: Please make sure you are entering the last name of the contact name on your booking. What is the deadline to make amendments to my booking prior to departure? This is the version of our website addressed to speakers of English in Australia. If you wish to amend or cancel this type of booking, please contact your travel agent, for Spirit of Tasmania Freight bookings please call 1800 988 895 and Spirit of Tasmania Group and Special Event bookings please call 1800 204 687. After speaking with a number of people and reading other reviews since my experience, animals dying on the journey happens quite a bit. Looks like you signed up previously. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. {{ getPartialCancellationMessage() }}. Our staff follow the highest level of hygiene protocols and cleaning procedures. When you present your ticket at the point of check in, you will receive a boarding pass with your cabin number and key card(s). Four-year-old Shayla Phillips has been found "safe and well" in southern Tasmania more than two days after she was reported missing. Motorhome/campervan total length must be at least {{getMotorhomeMinimumLength()}} metres. Can I access the vehicle deck throughout the voyage? more. Shayla Phillips was last seen playing in a backyard with two dogs around 2.30pm on Wednesday afternoon in the Stormlea area of the Tasman Peninsula. In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania. Please help," she said in an emotional Facebook post. Are all Spirit of Tasmania crew vaccinated? We use cookies to improve your website experience, optimise advertisements and offers, and for web analytic purposes. It appears your address is invalid. A pensioner fare is only offered to a carer meeting the following criteria: Child fares apply to children aged between 3 and 15. Is there locker storage available at the terminals? Can I bring dangerous goods such as firearms and ammunition with me? When is Spirit of Tasmania relocating to Geelong? A carer travelling with a TPI pensioner card holder is entitled to the discount. -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid. Knowing we were about to sail with animals. he told us about a one year old dog that recently died from anxiety. After hours, if you have a concern regarding a lost, wandering or barking dog, please contact . After a seamless and interesting embarkation, we wandered the decks for a couple of hours and enjoyed watching the boat leave Melbourne harbor. https://spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds. It remains unclear what has happened to the lost pooch. Visit the Biosecurity website or call. Visit coronavirus.vic.gov.aufor details. {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, Arriving If your animal is in distress, or if it is actually DEAD, there is nothing they can do about it because they don't know which pet belongs to which passenger. If I am receiving a refund, how and when will I receive the value owed? You will need to provide the full length of your vehicle from end to end. Measuring length: This should be the full length of the vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc. She has covered a range of areas and issues including crime, health, environmental issues, business, social affairs , the arts and education. Total length cannot exceed {{getVehicleMaxTotalLength()}} metres. We had an enjoyable night passage on the Spirit of Tasmania. Please help return Ester to her owner.". Familiarise yourself with our sailings schedule, Introducing Spirit of Tasmania Quay, Geelong, Learn more about bringing your wheels on board, Find out how we're keeping our passengers safe, We have a range of options to suit your needs, Check out our new dining and lounge areas, Catch a flick in one of our two onboard cinemas, All the fun and frivolities on offer during the day. Yes, smoking is permitted in designated outside areas of the ship. Measuring height: Vehicle height must include roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.). Moving from Tasmania to Queensland, is desperately searching for her & # x27 ; best friend on arrival collecting..., { { getMotorhomeMinimumLength ( ) } } provide sleeping accommodation ensure you are charged the price. Tasmania voyage subject to confirmation on check in and if the wrong details have been provided you be! 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